Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Customized or personalized watches (built to customer specifications) cannot be returned unless they arrive defective or damaged.

• Items not in their original condition, damaged due to misuse, or missing parts are not eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted unless the return is due to our error.

Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of delivery.

How to Start a Return

To initiate a return or exchange, please contact us at Email: support@allcustom.shop or whatsApp as at: 0097338008087 with your order number and details of the issue. We will provide you with instructions and return shipping information.

Warranty

• All watches include a 2-year movement warranty covering manufacturing defects.

• The warranty does not cover accidental damage, normal wear and tear, or water damage due to misuse.